Some parenting-time plans need a setting outside the home or community. Renew’s access-centre services give families a private, prepared space where supervised visits can take place with one family booked at a time, a supervisor present, and the plan already in place guiding the visit.

Access-centre visits are booked privately, not shared with multiple families at once. This can make the visit feel less public and give the child more room to settle into the time.

The setting is arranged before the visit begins. The supervisor, timing, activities, and documentation are guided by the order, agreement, or service plan already in place.

A visit does not need to be filled with big plans. The space allows for games, reading, snacks, conversation, or play while the supervisor remains present.
1525 Kingston Road, Unit 308,
Pickering, ON
A private, home-like access-centre setting for Durham Region families, with room for play, conversation, simple activities, and supervised transitions.
Call: (416) 220-4212
372 Piccadilly Avenue, Unit 1,
Ottawa, ON
A private access-centre setting for Ottawa families, with a supervisor present and the visit guided by the plan already in place.
Call: (613) 691-8708
An access-centre visit is supervised parenting time in a private, prepared setting. The supervisor remains present, follows the order, agreement, or service plan, supports the structure of the visit, and documents what happens within Renew’s supervised parenting time role.
The centre gives the visit a place to begin, but the visit does not always need to remain inside the centre unless the plan says otherwise. When permitted, families may use the centre, go to a nearby park or green space, return later, or build the visit around simple activities such as games, a show, snacks, conversation, play, or preparing a meal. Pickering also has a full kitchen, which can be used when a visit is arranged around preparing or sharing a meal.
Yes. An access-centre visit is supervised parenting time that takes place in a private Renew access-centre setting. A trained supervisor is present, and the visit is guided by the order, agreement, or service plan already in place.
Renew’s private access-centre visits are booked for one family at a time. This allows the visit to take place in a more private setting, without multiple families using the same space during the scheduled time.
Families usually use the Renew access centre closest to where the child or family is located. For example, families in Durham Region would typically use the Pickering access centre, while families in Ottawa would use the Ottawa access centre. The location may also be named in a court order, endorsement, written agreement, or service plan. When the location is not already set out, both parents will need to confirm the access centre they have agreed to use before visits can begin.
A court order is not required, but Renew does need clear written direction from both parties about the service being requested. This may come from a court order, endorsement, written agreement, consent arrangement, parenting plan, or another written document.
No. Renew does not decide parenting arrangements, change restrictions, or determine when supervision ends. Those decisions belong to the court, the parties by agreement, or the appropriate legal process. Renew’s role is to provide the supervised service and documentation within the plan already in place.
Send us a message with the city, the service being requested, and any order, agreement, endorsement, or service plan if available. We can help direct your message to the appropriate Renew location.
We’re excited to offer a new, free 1.5-hour CPD session (Substantive credit) designed for lawyers supporting families through separation and conflict. Together, we’ll explore practical ways legal and family supports can align to keep the child at the centre.
Join us on the third Thursday of each month, or arrange a private or group session tailored for your firm.
Learn more under Fees & Services › CPD Workshop or email info@renewsupervision.com